The Ferrero Salmonella contamination incident led to a sharp rise in consumer requests for information, according to data from Belgium’s food agency.

On average, 45 complaints and questions are received by the Federal Agency for the Safety of the Food Chain’s (FASFC) consumer contact point every day.

The 5,000 complaints

Continue Reading The Ferrero Salmonella incident drove the rise in public questions

Oatly has blamed a quality issue for recalling an oat drink in two European countries.

The company has received 29 complaints and two people reported stomach illness.

Detection of Bacillus cereus led to the recall of Oatly 1 liter in Finland and Estonia with a best before date of Dec.
Continue Reading Oatly recalls drink because of Bacillus cereus; 2 sick with 27 other complaints filed

The Belgian food agency’s consumer contact point received almost 4,000 complaints in 2021.

The 3,929 complaint count is up slightly from 3,605 in 2020, but this reflects the re-opening of caterers, restaurants and takeaways after COVID-19 restrictions, according to officials.

The Federal Agency for the Safety of the Food Chain’s 
Continue Reading Belgian hotline received nearly 4,000 food complaints in 2021

Four lessons have been identified involving regulation during COVID-19 by the Food Safety Authority of Ireland (FSAI).

They include the role of early warning and emerging risk systems to help authorities respond quickly to new threats and how by accepting an impact on official controls, agencies can maintain high priority
Continue Reading Irish agency highlights key food safety lessons during COVID-19

Consumer complaints in 2020 included hair in foods, glass in soup and insects and rodent droppings in products, according to the Food Safety Authority of Ireland (FSAI).

In total, 2,772 grievances were handled by the FSAI’s advice line this past year, with 34 percent relating to unfit food and 30
Continue Reading Irish complaints include hair, snails, moths, stones, live insects in food