Researchers are using text mining technology to analyze comments and reviews to improve the traceability of and communication about risky food products.

In a new study published by the journal “Risk Analysis”  the research team proposes a new Food Safety Monitoring System (FSMS) that uses consumer comments posted on certain websites to identify products associated with food-related illnesses.

The database consisted of 11,190 randomly selected Amazon reviews of “grocery and canned food” items purchased between 2000 and 2018, along with 8,596 reviews of food products posted on These two datasets allowed the researchers to test the text mining tools before analyzing 4.4 million more Amazon reviews.

The computers were programmed to recognize words associated with foodborne illness such as “sick,” “vomiting,” “diarrhea,” “fever” and “nausea.” This resulted in a list of flagged products that included specific brands of protein bars, herbal teas, and protein powder. 

Two of the products flagged by the computers had already been recalled.

David Goldberg, assistant professor of management information systems at San Diego State University, who worked on the project, hopes to create a way of alerting consumers to food product risks when they are shopping online. Amazon reviewers can give products a star rating and post comments, but it is difficult and time consuming to sort through those reviews looking for health risks.

“If there were a panel that popped up on their screen, it would make them more informed as a consumer and allow them to make a purchasing decision that may ultimately make them feel safer,” says Goldberg.

Patrick Quade, who founded the non-profit, in 2009 provided access to a data set that helped make the study possible. The platform is a consumer led website for reporting suspected food poisoning or bad food experiences.

Quade said his website provides alerts to health agencies covering 90 percent of the U.S. population. He also works with nine countries to supplement their foodborne illness surveillance. The website has been credited with helping to identify several high-profile foodborne illness outbreaks in recent years, including outbreaks involving Chipotle.

An estimated 48 million cases of foodborne illness are contracted in the United States every year, causing about 128,000 hospitalizations and 3,000 deaths, according to the Centers for Disease Control. In some instances, the source is well known, such as a batch of tainted ground beef that infected 209 people with E. coli in 2019. But 80 percent of food poisoning cases are of unknown origin, making it impossible to inform consumers of hazardous food items.

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