Photo of Andrew Monshaw

Andy Monshaw is general manager of IBM Global Midmarket Business. He is responsible for leading IBM's company-wide focus on expanding sales to midsize companies and working with our Business Partner ecosystem to deliver innovation to this key IBM market segment. Responsibilities include global sales, Business Partner ecosystem, offerings portfolio, strategy, and marketing.

Editor’s note: Authors of this guest column are Andy Monshaw and Steve Eiseler.

A 22-year-old college student spent her Thanksgiving break at her grandparents’ home — in bed, sick, with what her family assumed was a stomach virus. But when her grandparents both came down with the same symptoms 12 hours later, some family members …