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USDA Gives Consumers an Electronic Way to Register Complaints Around the Clock

Consumers now have an electronic system for reporting problems with meat, poultry and egg products from USDA’s Food Safety and Inspection Service (FSIS).

“Consumers are an important source of the information that FSIS needs to ensure that America’s supply of meat, poultry and egg products is safe,” said Under Secretary for Food Safety Dr. Elisabeth Hagen Thursday. “This new tool empowers consumers to report problems directly to FSIS, enhancing our current surveillance of the food supply and our ability to prevent foodborne illness.”

Hagen announced that an electronic consumer complaint form can now be accessed on the FSIS Consumer Complaint Monitoring System (CCMS) to report illnesses, allergic reactions, injuries, improper labeling and issues with foreign objects.

In its announcement of the electronic reporting system for consumers, FSIS said the system will give the agency the ability to see if others are reporting similar issues and allow inspectors to identify establishments causing the issue.

On a case-by-case basis, consumers can expect follow-up especially for widespread problems or those involving severe public hazards.

Opening up CCMS to consumers filing electronic complaints is new, but the underlying system was creating 2001. It has tied FSIS to state and local health agencies.

CCMS facilitates the detection of public health threats in the nation’s food supply and enables FSIS to respond rapidly to mitigate those threats.

Cases have primarily been reported to FSIS district offices, through state and local health departments or through calls to the USDA’s Meat and Poultry Hotline (1-888-MPHotline), which is open on weekdays from 10 a.m. to 4 p.m. EST.

The new online form, available at https://ccms.fsis.usda.gov, makes it possible for consumers to enter complaints after business hours and on weekends, and the predefined fields ensure that each incident report is thorough, accurate and in a format consistent with other entries.

© Food Safety News
  • Jim

    Meanwhile, back at FDA it’s time to kick the can further down the road.
    Sorry for putting a dent in your business plan Scoring Ag
    Today’s late Friday FDA announcement: “Biennial Registration Renewal for Food Facilities will not be available on October 1, 2012. We therefore will not be accepting food facility registration renewals at this time. Please check FDA’s website at http://www.access.fda.gov at a later date. ”

  • JTK

    This is just dumb – this highly touted website is ONLY for meat, poultry and eggs. I tried the website and if you have a non-meat, poultry and egg problem it dumps you out to a list of local depts of health and ag and then you have to drill those sites to find the right place to alert the authorities (while you are having symptoms of food-borne illness). What happened to the President’s Food Safety Working group – and all the agencies holding (washed) hands? What happened to one-stop-food safety websites? Why is this not for all types of food and then USDA and FDA can fight about it after the person submits the report? Geez, come on USDA and FDA – enough with the turf wars and get serious about protecting human health.

  • Jim, I’m the CEO of ScoringAg and noticed for a while you are making false statements about what our company is doing. You can call me anytime if you have questions that they are not answered on our website http://www.ScoringAg.com or 941-497-3400
    We are not a registering website for USDA or FDA. When you click on the link you provided and read more then just what you want to read, you’ll find out first-time registrars can sign in from today on. If you have been registered before and want to renew your registration you have to wait until a computer problem between the USDA and FDA registration database is solved.
    When you and your members putting food or feed into the supply chain, you will need a recordkeeping system. You can do it on paper or electronic. The advantage with ScoringAg’s system is, you can search for a product in seconds and have all needed records on one spot with a mouse click. When a registered facility will be inspected in the future by FDA it will be a big advantage to have the records available to avoid re-inspection and the fees that they will apply. The records for a small farm are about $10- $25 for a whole year recordkeeping with traceback code, barcodes and pictures. The records can be printed and filled out by non electronic societies,such as Amish; they are excellent for non-computerized farmers as well. We also provide for our customers within the database system a food safety plan with many variables and no extra charge.
    You should help your members and stop running down companies they are offering a huge service for almost nothing to small and midsize farmers. Writing comments like you do doesn’t take the FSMA law away and is not of help for you and your NOFA members. What are you afraid of anyway?

  • Ted

    Pay no attention to the man behind the curtain. “Jim” is paid by NOFA to disseminate its selfish propaganda.
    The organization, its members and its various cozy in-house certification front businesses have no accountability to the consuming public. They are desperate to keep it that way. They rightly sense registering their farms and carnivals is a step toward documenting the chicanery and outright fraud of organic food production and marketing. The wizard will be exposed….and rapacious profits will suffer.
    Jim/Joanie/Jed/Jem/Jon/James/Mike/Steve/etc/etc is a low budget one man circular NOFA firing squad paTROLLING the internet. He likes to believe we are deceived by his fiendishly clever espionage. We recognize his snake oil show must go on and so no real harm in letting him indulge his puerile fantasies lest his handlers dump him and institute an effective Minister of Propaganda over there at the NOFA Politburo. Enjoy the quaint clown circus for what it is.

  • Jim

    Ah….. pompous (Doc) Ted-the-(Mudd) Troll, under his many aliases, is a proven paragon of projecting his own Negativity onto others — casting dispersions and pointing fingers at supposed individual and group boogy-men, willy-nilly without a clue…
    …while toeing the Big Ag line of — “Be a Good Little Consumer; Don’t Worry Your Pretty Little Head ‘Cause Industrial Food Is Goood For You…
    Ted’s one name –Disinformation’s the game.

  • James

    Scoring Ag eventually may well be part of the solution for smaller scale agriculture — hope so!
    But due to the continuing non-release of FSMA (and public comment period for fine-tuning) AND since FDA is still turning itself into a pretzel in avoiding defining what actually constitutes a Facility — it’s certainly premature (and self-serving) to try and stampede Farms into highly a constrictive FDA Registration mode.